• An employee number – for all Civil Servants (GRZ), Zambia Air Force (ZAF) and Zambia national Service (ZNS)
• A valid national ID/NRC
• A recent original passport sized photo of yourself
• A bank account statement with recent 2 months’ salary
• Recent three months’ salary slips
• A signed pre-approval form and Employer’s letter of introduction

There are four ways in which you can apply for a loan with Izwe:

1. Directly at one of our branches
2. Through our vast sales agent network
3. Through our helpful call centre agents. Call me back 
4. By applying online

Yes, you need to be a permanently employed government employee, including Zambia Air Force (ZAF) and Zambia National Service (ZNS).

Izwe offers loans up to K 150,000 with up to 60 months (5 years) to repay.

Once your loan has been approved, you can receive your money within 24 hours.

The approved loan amount will be paid to you via EFT.

All personal loan repayments are made via a salary deduction at your employer. The repayments are automatically deducted via your payroll office. Even if you have a payroll deduction you must make sure that your instalments are pain in full, and on time. You are responsible for all arrears that should arise.

Yes, rollovers are permitted. A new loan will be issued to the borrower, but a portion of the new loan will be used to settle the outstanding amount of the current loan, with the balance being paid out to the borrower.

You can apply for a salary advance of up to K 3,500.

We offer credit life insurance with our loan products which cover death, disability, medical incapacitation and retrenchment under certain terms and conditions.

The interest rates vary depending on a number of factors. All interest rates are reflected on our pre-printed payment schedule (a sales consultant or dedicated agent can assist you with this) and on the pre-agreement that we issue to you, as per the Bank of Zambia requirements.

As per our standard terms and conditions a client is entitled to settle a loan prior to the contract end date. If you would like to settle your loan early contact our call centre on +260 (0) 762 434 218 and we will generate a settlement quote for you. A settlement quote takes 7 days to prepare and is valid for 3 days.

Yes, you can.

However, we will need your payslip to confirm that you can afford the emergency loan repayments in addition to your business loan or personal loan repayments.

Yes, you may pay your instalment or arrears at any of our branches but your fixed salary deduction will continue to run until your loan is settled in full.

You are welcome to visit at Izwe branch or contact us on +260 762 434 218 to enquire about the outstanding balance of your loan or savings account.

As per the standard terms and conditions included in the Secured Loan Agreement, a borrower has a right to cancel their loan agreement within a certain period.

1. Open the Izwe Pay application (App).
2. Enter the transaction amount and click “Charge”.
3. Insert the card and select “Card”.
4. Customer enters their card PIN.
5. Transaction is processed.

1. Open the App.
2. Enter the transaction amount and click “Charge”.
3. Enter the Mobile Money number performing the transactions and select the mobile money network. Click “Charge”.
4. Customer receives a prompt on their phone and enters their mobile money PIN to confirm the transaction.
5. Transaction is processed.

The POS machine accepts both card and mobile money transactions, making payments easy and providing convenience for your business and customers.

1. Open the App.
2. Click the left icon, before the merchant name.
3. Select “End of day report”.
4. Click “Run new end of day”.
5. Select “Print”.
6. POS machine will print the EOD report.

Funds are settled into the bank account or mobile money wallet provided on the application form.

Both card and mobile money transactions processed on the POS machine are settled into your preferred means – bank account or mobile money number as you provided on your application form.

Yes. Our POS machine enables you to run end of day (EOD) reports and our portal provides a real-time view of transactions. This allows you to view your transactions even when not on site. You are also able to extract transaction history reports from the portal.

The user who is set up on the merchant portal can log onto the platform and check for the activation code. Alternatively, contact our Support Team.

1. Log onto the portal. 2
2. Select the “My Store” icon.
3. Under “Store details” look for “Merchant PIN”.

1. Swipe your finger upwards from the bottom of the screen.
2. Select “Settings” then “Network & Internet”.
3. Select Mobile network.
4. Select one of the two sim card options that appear.
5. Select “Data preference”.
6. Check what is currently selected and choose the other option provided.
7. Return to the Main screen and open the Izwe Pay application.

Contact our Support Team who will happily deliver the POS till rolls.

The Izwe Pay POS machine is simple and easy to use. For questions, concerns, or technical issues, contact our 24/7 dedicated Support Team.

1. Go to Transaction History on the POS machine.
2. Search for the transaction amount.
3. Confirm that:
• The last four digits of the contact number on the failed transaction match the customer’s phone number.
• The time of the deduction matches the time the transaction was performed.
4. Select the transaction and click “Refresh”.
5. The transaction status will update from ‘Failed’ to ‘Approved’.

Step 1: Create a Supervisory role
1. Log in to your merchant profile.
2. Click “Terminals” on the quick access tabs on the left of your screen.
3. Under “Terminals”, click “Terminal Users” and navigate to “Add Terminal User”
4. Choose “Invite Supervisor”.
5. Enter the email address of the person who should be added as a supervisor.
6. Click “Invite Supervisor”.
7. A link will be emailed to this email – copy and open it in a new browser tab.
8. Fill in all the required fields:
• Name
• Surname
• Mobile Number
• Indicate the 4-digit Pin of your choice (Resist common sequences such as 1234, 4321, 0000).
• Confirm Pin
Note: The PIN entered will be the same PIN to use whenever a supervisor authorisation is required on your individual POS machine.

Step 2: Create Operator/s role
1. Log in to your merchant profile.
2. Under “Terminal Users”, select “Add Terminal User”, then choose “Add Operator”.
3. Enter the operator’s:
• Name
• Email address
• Phone number
4. Click “Add Operator”.
5. On the POS machine:
• Open the Izwe Pay app.
• Click “Get Started”
• Select the required operator profile and click “Next”.
6. The operator will then need to create a 4-digit pin that they will use each time they need to access their operator profile. After this is complete, click ‘Login’.
7. The operator profile is now usable on your Izwe POS machine.

Please report the incident to Izwe Pay immediately to avoid potential financial loss.

Contact us:

+260 961 207 518

+260 978 848 138

izwepay.support@izwezambia.com

Here are 3 ways to apply for a loan against your car:

• SMS “Car” to 4993
• Visit our Lusaka, Kitwe or Livingstone branch
• Contact our call centre on 0762 434 218

Please have the following documents and information ready:

• Vehicle White Book (we know this as the vehicle registration)
• Proof of identification (NRC, passport, driver’s license)
• 6 months bank statement on all active accounts
• 3 most recent bank statements
• 6 months business records

With an Izwe Car4Cash loan, you could get up to 18 months. You also get to keep driving your car during this period, making Izwe the business loan (and yes, personal loan too) of choice.

You can access your Car4Cash loan within 72 hours, after application approval.

To calculate the maximum loan amount we will assess

• The value of your car, and
• Your financial situation.

Depending on the outcome of your assessment, you could get up to K 350 000.

To qualify, your car must be 10 years old or less.

The valuation cost will not be more than K 270 and is due for payment before we assess your car.

That also depends on a number of things. Since we calculate a personalised rate, your sales consultant will share your rate in the pre-agreement.

The repayment is due every month and remains at a fixed amount. In other words it will not fluctuate with the rate of interest.

Yes. Unpaid and overdue accounts will attract penalty fees. Please ensure you understand the terms in your pre-agreement and ask one of our consultants if anything is unclear.

Yes, it can be paid off as fast as you want.

To avoid unnecessary early settlement fees, please provide 20 working days’ notice to Izwe if you want to settle your loan.

Izwe has the right to repossess your car if you are unable to make the agreed repayments. This will only be done as a last resort after all other debt collection procedures have been followed.

Individual and business owners with consistent cashflow seeking to purchase a motor vehicle

48 months

Car purchase of up to K500,000 for Individuals/Sole Proprietors/Partnerships(Brand New or Second Hand) and K1,500,000(Brand New) and K1,000,000(Second Hand) for Limited Companies

Driver’s license, 3 months payslips for individuals, 6 months business records, 3 latest payslips for individuals, 3 months recent bank statements for individuals and 6 months for businesses, proof of identification, passport size photos

Visit your nearest branch, call 0960 381 986, Visit our website www.izwezambia.com, SMS ‘Auto Loan’ to 4993

Individual and business owners with landed property seeking financing.

48 months

K500,000 for Individuals/Sole Proprietors/Partnerships and K3,000,000 for Limited Companies

Passport size photo, proof of identification, 3 months bank statements for individuals and 6 months bank statements for businesses, 6 months business records, business registration records for businesses, trading license or receipt confirmation for businesses, business operation permits for businesses and board resolution for limited companies.

Visit your nearest branch, call 0960 381 986, Visit our website www.izwezambia.com, SMS ‘Property’ to 4993

ZK2,000

ZK5,000

3-6 Days

Simply download the Izwe Float app from the Google Play Store and apply. Simple and convenient.

You will require:

• NRC or Passport. For Limited Companies, each Director must submit a copy.
• Certificate of Business Registration for a business name. Applicable for Sole Proprietor/ Partnerships
• Certificate of Incorporation for Limited Companies
• PACRA Search and Printout
• Tax Clearance Certificate for Limited Companies
• Valid Trading Licence/s
• Board Resolution for Limited Companies

As per our standard terms and conditions a client is entitled to settle a loan prior to the contract end date however this may carry a fee and some terms and conditions apply.

Izwe will take the remaining balance as at the last month-end on your loan, charge interest on the outstanding balance up to and including the settlement date, add the monthly service fee and insurance for the month of settlement and add an early settlement administration fee, if applicable. Only if the client has not provided Izwe with a required 60 days’ notice, then we will charge interest in lieu of the notice period. This however can be avoided by the client providing Izwe with the required notice.

Izwe will take the remaining balance as at the last month-end on your loan, charge interest on the outstanding balance up to and including the settlement date, add the monthly service fee and insurance for the month of settlement and add an early settlement administration fee, if applicable. Only if the client has not provided Izwe with a required 60 days’ notice, then we will charge interest in lieu of the notice period. This however can be avoided by the client providing Izwe with the required notice.

We give notification to your Employer the same month that the loan is settled. However, there are instances where the employer may take a little longer to stop the deduction. In those cases we will refund you immediately.

Yes, you may pay in at any time but the monthly deduction amount will not change and will continue to run until the reduced balance is settled. There are very specific procedures to pay in manually so please get this from the branch staff before making payment. Do not give cash to anyone. Izwe doesn’t accept cash payments.

Agents and staff are not authorized to receive cash payments from any clients. All payments must be made at our offices using the correct methods.

Interest, monthly fees and monthly insurance will be charged on the loan until the debt is paid in full.

If the funds are returned to Izwe within 5 days then you will not be charged interest or fees.

This is to facilitate completion of all the internal administrative procedures prior to issuing a settlement quote. The settlement calculations are system driven and have to be issued centrally from our head office.

In certain cases it may be quicker however we commit to provide the quote within this maximum time.
The settlement quote is valid for 5 days from the date of issue and the exact amount should be paid on or before the expiry date.

Because we work hand in hand with your employer who is running a monthly payroll process, cancellations and settlements require notice and time to complete.

The settlement quote is affected by many factors which can change at any time. We allow 5 days for the settlement. It is advised that clients come to us for a quote when they already have the money available.

You must settle the figure quoted on the settlement quotation. Each settlement will be individually calculated as there are many factors taken into consideration.

Yes. If you see out the full term of your loan and are not in arrears you may borrow the day after you settle or alternatively, if you settle the outstanding balance before the contractual period end the same applies.

It should stop in the month your employer processes your stop instruction from Izwe.

The calculations are system generated and are issued from our central support office. Without knowing the exact day you wish to settle before the maturity date this request is not possible.

The notice period is stipulated on the terms contained within your contract which you signed upfront.

A rollover client are treated differently from an external settlement in three ways:

1. For rollover clients there is no notice period required and you will not be charged any notice period interest either;
2. Secondly, rollover clients will not be charged an early settlement fee.
3. Rollover clients will only be charged a rollover admin interest.

The system may allow second loan depending on your available affordability as well as eligibility based on our current credit policy. But both options are possible. Please come in should you ever need assistance.

This is not possible unless the balance on the payslip is incorrect, in which case we will investigate and discuss with you the outcome.

Izwe will never charge a client more than the original contractual amount.

Yes, at any time. Second loans are allowed to a maximum of two active accounts but does not apply to Counties, NSIS, KNH and MTRH. All clients can qualify for a roll over within the same month and for existing as long as the existing loan is performing well.

All requests for consolidations must be referred to the country operations manager.

Once your loan is settled we notify your employer within the same month. Unfortunately however sometimes due to system constraints your employer might accidentally deduct again. Should this happen we will refund the incorrect deduction to you immediately.

Unfortunately sometimes due to system constraints errors associated with your payroll, errors such as these may take a month of or two to be fully resolved. We will however always process refunds as soon as possible.

Unfortunately sometimes due to system constraints errors associated with your payroll, errors such as these may take a month of or two to be fully resolved. We will however always process refunds as soon as possible.

We do our best to notify all customers in advance that they are due for a refund so we can make the refund process as swift and convenient as possible for the client. Where a refund is not done the amount is uploaded in your account to reduce the outstanding balance.

Yes, Izwe Pay POS machines accept most international debit and credit cards (e.g., Visa, Mastercard).

We accept major international cards such as:

• Visa
• Mastercard
• Maestro (where applicable)

Please ensure your card is enabled for international transactions by your bank.

Yes, a transaction fee may apply when using an international card. This fee is determined by your card issuer or bank and may vary.

Yes, a fee of 3.5% of the transaction value is charged.

All transactions will be processed in Zambian Kwacha (ZMW). Your bank will handle the conversion from your home currency.

It’s advisable to notify your bank before travelling or making international transactions to avoid your card being declined for security reasons.

If your card is declined:

• Confirm it’s activated for international use.
• Check with your bank for any blocks or limits.
• Try another card if available.

If the transaction declines or is reversed but your account is debited, kindly contact your bank and request a chargeback.

Yes, Izwe Pay POS machines are secure and comply with international payment standards. Always keep your PIN private and monitor your bank statements.

Yes, you will receive a printed receipt immediately after your transaction is completed. The receipt also comes with a barcode, which you can scan for easy reference or record-keeping.

Yes, Izwe Pay POS machines also accept mobile money payments from the following networks:

• Airtel Money
• MTN Mobile Money (MoMo)
• Zamtel Kwacha

Simply choose the mobile money payment option at checkout and follow the prompts on your phone.

This feature is currently under development. For specific requirements or further information, please don’t hesitate to contact us directly.

Yes, we cater to registered private sector businesses, providing POS devices that enable seamless processing of international card payments.

This feature is currently under development. For specific requirements or further information, please don’t hesitate to contact us directly.

Currently, we do not offer deposit services. We appreciate your interest and look forward to potentially serving you in the future.

Yes, fees for international card transactions differ from those applied to local card transactions.