As your trusted financial partner, Izwe would like to remind our valued clients of the digital services available to you during the Covid travel and contact restrictions, these are in addition to call centre number, 0762 434 218. Should you have any account queries or you wish to access your free settlement quote, from the comfort of your home or office, you could SMS ‘HELP’ to our number 4993 or alternatively you could send us an email to firstname.lastname@example.org and we will call you back.
The health of our community, our customers and the Izwe Team are always of the upmost importance to us, especially during these uncertain times. Covid-19 has been declared a pandemic by the World Health Organisation and therefore a very serious public health issue to us all if each of us do not contribute to its containment. Izwe is committed to doing all we can to ensure that we are responsible in our actions to curb the spread of Covid-19 while allowing our customers ongoing access to our products and services in the safest possible way.
As a result, our branches and call centres will keep to normal operating hours and all customers will be provided with hand sanitiser upon entry to our branches. All our surfaces, handles and railings will be regularly and properly disinfected and our front line staff will be wearing masks for your protection. Our staff have been educated and trained to avoid all physical contact while still providing you with the service levels that you expect.
In accordance with the respective authorities and governments, Izwe will continue to take additional measures and decisions to further amplify hygiene measures in all our interactions with our customers. We encourage you to use our digital channels and are working tirelessly to reinforce any and all actions that will contribute to better social distancing practices.
We urge everyone to continue taking the necessary steps preserve their own safety and that of their families by following the guidelines provided by the National Institute for Communicable Diseases at all times.
Thank you to our valued customers and stakeholders for their loyalty and support as we rally together for the common good of our nation and its people.